Bookings and Deposits
- We will hold a provisional booking for 4 weeks from the date of enquiry.
- If a deposit has not been received within this 4-week period, we may cancel your booking without notice.
- A deposit is a non-returnable booking fee that is deducted from your final balance. In the event of cancellation by the customer, it is non-returnable. By paying a deposit you are accepting the terms and conditions as laid out here.
- In the event of a booking being cancelled with less than 60 days’ notice, or in the event of non-arrival, we reserve the right to charge the full price for the facilities booked.
- In the event of cancellation, the following charges apply:
- More than 60 days before event – Loss of deposit.
- 60 – 31 days before date of event – 50% of total cost.
- 30 – 8 days before date of event – 75% of total cost.
- Less than 7 days before event or non-arrival – 100% of total cost.
- Cancellation must be made either through the online booking system or by e-mailing Woodhouse Park Scout Centre with the date of delivery being deemed the date of notification. The percentages listed above relate to the total cost of the booking.
- Should your final bill be less than the deposit paid, the deposit will be forfeited, and no refunds issued. We suggest you may want to arrange your own cancellation insurance, particularly for large bookings.
- Charges and prices are subject to change. Prices are normally only reviewed and changed annually on the 1st January.
- Evening visits must be paid for in full at least 1 week in advance.
- If your group fails to turn up for booked activities or accommodation, without cancellation the full fee will be charged. If the activity is free, there will be a non-attendance charge of £50.
- We reserve the right to cancel, alter or delay any camp or activity, where forced to do so by circumstances beyond our control, such as illness, weather, or any situation that we believe would put participants, staff or volunteers in danger. This may be done with little or no notice.
- No bedding or cleaning consumables are providing in the buildings.
- No first aid kits are provided in any of our buildings.
- Kitchen utensils, pans, cutlery, and crockery are provided (full list available on request).
- Electricity, gas and water costs are included in the cost.
- All buildings are no smoking.
- Buildings should be left in the same condition they were on arrival. All buildings are inspected after your departure. If the building is left in such a way that requires additional cleaning to a charge of £25 may be added to your booking.
- We reserve the right to charge groups for any damage to buildings or for any damaged or missing equipment. The cost of this will be the cost of a replacement.
- No digging is permitted in any of the fields.
- Please ensure that no litter or equipment is left behind after you depart.
- Ground fires are not allowed except in the campfire circle. Please ensure all other fires are in a raised alter fire.
- Please dispose of cold ash in the correct area. Please do not place hot ash in the bins and do not dispose of ash in the bushes or hedges.
- Firewood is available from the woodpile. Please use it conservatively and return any unused wood to the woodpile. Bags of wood are available to buy from Reception.
- Do not bring any treated wood on site (eg pallets).
- We reserve the right to move your camping pitch if conditions so indicate.
- All rubbish must be removed by the user. There is not rubbish disposal onsite currently.
- Responsibility for the supervision, welfare and behaviour of groups remains with the responsible adult (camp leader).
- Please ensure that the language and behaviour of your group is not foul or offensive and is appropriate to a Scout activity centre.
- Woodhouse Park instructors are responsible for the safe and clear delivery of activities and their decision is final on all matters regarding the operation of activities.
- Please ensure no participants or visitors pass thorough other groups campsites.
- The speed limit on site is 5 mph.
- Vehicles are not generally allowed on the camping fields. Vehicles may be permitted on fields to unload if they contain group equipment and field conditions allow. Please do not allow parents to drive on to camping fields, please direct them to our car park.
- Please observe the noise curfew between 10.30pm and 7.30am.
- Generally, we do not allow amplified music or generators. Please seek the permission of the Bookings Team before using this equipment. Requests to turn this equipment off or down by staff must be followed immediately.
- At times we may take photographs, videos or use other recorded media for marketing and advertising. If you are not happy to feature in this media, please make yourself known to the member of staff or volunteer recording the media.
- Anyone deemed to be under the influence of alcohol or illegal substances, not cooperating with the session instructor or to be causing a dangerous situation during an activity will be asked to leave. Refusal will result in the activity session being stopped and cancelled without refund. Any illegal activities will be reported to the necessary authorities.
- All group leaders must ensure that every adult (over 18) has followed the checking procedure as laid out by their organisation and has been deemed suitable to work with children. The Scout Association Safeguarding Policy (yellow card) rules always apply.
- If you have any complaints, please notify us as soon as possible in order that we can find a satisfactory solution. If you are not satisfied with the solution please write to the Centre Customer Experience Manager within 7 days of the event.
- The use of drones or UAVs is not permitted on site.
- Failure to comply with the above terms and conditions, failing to follow our code of conduct, aggressive or noisy behaviour may result in your group being removed from the centre with immediate effect, whatever time of day.
Last Updated: 19th July 2021